Complaints procedure

Draft wording for layout. Final text to be checked before launch.

If you are unhappy with our service, please tell us.

  1. Tell us

    Write to Stuart by email at stuart@drysdaleandcompany.co.uk, or by post to Unit 3, KPP Chartered Accountants, Morris Park, 37 Rosyth Road, Glasgow G5 0YE. Tell us what happened and what you would like us to do.

  2. We acknowledge it

    We will confirm we have your complaint within 3 working days.

  3. We investigate and reply

    Stuart will look into it personally and send you a full written response within 15 working days.

  4. If you are still unhappy

    You can refer the matter to The Property Ombudsman within 12 months of our final response.

    tpos.co.uk
Regulated by RICS

Stuart Drysdale is a Chartered Surveyor regulated by RICS.